Shipping policy

Shipping Policy

Effective Date: September 24, 2026

Blackwater Hollow carefully packages each order to help ensure your items arrive safely and securely.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after the order is placed.

Orders are processed Monday through Friday, excluding holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Shipping Method & Delivery

Orders are shipped using the carrier and service selected at checkout.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery times may vary due to weather, holidays, carrier delays, or circumstances beyond our control.

Blackwater Hollow is not responsible for delays caused by the shipping carrier after an order has been shipped.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping method, destination, and items included in your order.

Any applicable shipping charges will be shown before you complete your purchase.

Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

Please allow up to 24–48 hours for tracking information to become active after your shipping confirmation is received.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to Blackwater Hollow because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

If you need to correct your shipping address, please contact us as soon as possible and before your order is fulfilled.

We cannot guarantee that an address can be changed once an order has been fulfilled.

Lost, Stolen, or Delayed Packages

Once an order has been delivered to the address provided at checkout, Blackwater Hollow is not responsible for packages that are lost or stolen after delivery.

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the shipping carrier directly.

If your package appears to be lost or significantly delayed while in transit, please contact us so we can assist where possible.

Damaged Packages

If your order arrives damaged, please contact Blackwater Hollow as soon as possible.

Please provide: