Refund policy

Effective Date: September 24, 2026

No Refund Policy

All sales from Blackwater Hollow are final. We do not accept returns or provide refunds for products after an order has been fulfilled.

Because our products include candles, crystals, stones, curiosities, and other physical goods, we encourage customers to carefully review product descriptions, photographs, sizes, quantities, and other available information before placing an order.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact Blackwater Hollow as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will review the situation and, when appropriate, may provide a replacement or another appropriate resolution.

Damage claims should be reported promptly so that we can address the issue with the carrier or supplier when necessary.

Order Cancellation Policy

Orders may be canceled at any time before the order has been fulfilled.

To request a cancellation, contact Blackwater Hollow as soon as possible and provide your order number.

Once an order has been fulfilled, it can no longer be canceled and the sale is final.

If a cancellation is successfully requested before fulfillment, the order will be canceled and the payment will be refunded to the original payment method, subject to the processing time of the payment provider.

Important

Submitting a cancellation request does not guarantee cancellation if the order has already been fulfilled.

Because we may begin processing orders shortly after they are placed, customers who wish to cancel should contact us as soon as possible.

For cancellation requests or questions regarding an order:

contact@blackwaterhollowco.com

Blackwater Hollow
Curiosities for Quiet Moments

Please include your order number in all order-related communications.